HQSuperclone buyer resource
Refund & Exchange Policy
Because each order is confirmed and the allocated watch is shown through QC before dispatch, completed sales are generally final. The limited exceptions and exchange conditions below keep the process clear.
Before dispatch
Contact us immediately if an order needs to change. A full refund is available when the requested model is permanently unavailable before dispatch and you decline an offered alternative. Approved refunds are returned through an appropriate available channel, normally within seven business days after confirmation.
After delivery
Change-of-mind refunds are not offered after the supplied configuration has been approved and dispatched. An exchange request may be considered only when it is reported within 48 hours of confirmed delivery and the watch remains unworn, unused, untampered with, and retains all protective film, accessories and packaging.
Incorrect, damaged or faulty delivery
Report an incorrect item, visible transit damage or an apparent fault within 48 hours with the order number, unpacking evidence, clear photos or video and the shipping label. Do not remove protective film or operate a visibly damaged watch more than necessary to document the issue.
Returns and inspection
- Return authorisation is required before shipment.
- The customer must use secure, tracked and appropriately insured packaging.
- Unauthorised, worn, altered, incomplete or damaged returns may be declined.
- Return shipping, customs and taxes are normally the customer’s responsibility unless the return is confirmed as our error and another arrangement is agreed.