HQSuperclone buyer resource
Warranty Policy
Eligible watches include a 24-month limited movement service warranty from the delivery date. Coverage applies to qualifying movement faults under normal use and is assessed after inspection.
What is covered
Movement faults
A confirmed manufacturing or assembly fault affecting normal movement operation may be repaired or, where repair is not reasonable, addressed with an appropriate replacement solution.
Material timing deviation
A substantial timing issue may be assessed for regulation or service. Mechanical watches naturally vary; the appropriate remedy depends on diagnosis and the model.
What is not covered
- Normal wear, scratches, strap ageing, plating change or cosmetic deterioration.
- Impact, crushing, chemical exposure, magnetism, incorrect operation, misuse or accidental damage.
- Water damage where the crown was not secured or use exceeded the configuration confirmed in writing.
- Opening, modification or service by an unauthorised third party.
- Loss, theft or damage occurring in customer-arranged return transit.
Making a claim
- Contact us with the order number, a clear explanation and photo or video evidence.
- Wait for assessment and return instructions before shipping anything.
- Use secure, tracked and adequately insured packaging. The customer normally pays return shipping and destination charges unless agreed otherwise.
- After receipt, the watch is inspected and the repair, replacement or non-covered estimate is confirmed. Typical service handling is approximately 10–15 business days after receipt, excluding transit and parts delays.