🛡️ Hqsuperclone— 24-Month Service Warranty & Return Terms

Your new 1:1 superclone is backed by our commitment to reliability. Every purchase from HqSuperclone.com comes with a 24-month international warranty, protecting you against manufacturing defects and accuracy issues. You should enjoy the watch — not stress about it.

✅ What Our Two-Year Warranty Covers

Protected ScenarioWhat We’ll Do

Factory defects (case, dial, bracelet, movement assembly)Repair or replace affected components

Timing deviation worse than –3 / +5 sec/dayRegulate the movement or replace it entirely

All movements are regulated to chronometer standards before dispatch.

⚡ Fast & Simple Claim Process

1. Contact us — email swisseta50@gmail.com or WhatsApp +91 73035 92627 with photos/video + issue description.

2. Ship securely — send the watch back via tracked, insured courier (DHL, FedEx, UPS, etc.).

3. Inspection & resolution — our watchmakers service or swap your piece, then ship it back.

⏱ Average turnaround: 10–15 business days once received.

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🚫 Exclusions (Not Covered)

• Intentional damage: cracks, chemical exposure, deliberate misuse.

• Normal wear & tear: scratches, strap ageing, plating fade.

• Water misuse: crowns unscrewed, non-diver models submerged.

For maintenance guidance, see our Telegram channel @Swissclones.

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🔄 Replacement Logic

• If the watch is unrepairable → we’ll ship the same reference brand-new.

• If discontinued → choose another watch of equal value from our current catalogue.

 

❌ No Refund / No Exchange Policy

• Built-to-order craftsmanship — many models are customised.

• Stock integrity — returned units can’t be resold as new.

• Fair pricing — focusing on service instead of returns keeps our costs lean.

Refunds are only possible if a model is permanently unavailable and you decline an alternative — in which case, we process a refund within 7 business days via your original payment channel.

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📦 Secure Service Shipping

• Impact-proof packaging (foam + wrap).

• Export-friendly declaration (value marked below $50).

• Pre-paid export fees by us; buyer covers import duties/taxes.
   

🔑 Why Trust Hqsuperclone

• 200+ quality checks before dispatch

• Video-proof guarantee before shipping

• 24/7 support via WhatsApp & email

• Free tracked delivery worldwide

Shop with confidence — HqSuperclone merges Swiss movement craftsmanship with real-world peace of mind.