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🔒 Refund & Exchange Policy

🔒 Refund & Exchange Policy — HqSuperclone

At HqSuperclone, every order is carefully inspected and verified before it leaves our facility. To maintain transparency, we provide personalized video proof of your exact watch with your name/tag before shipping. This ensures you know exactly what you are receiving. Because of this process, our refund and exchange terms are strict and non-negotiable.
 

1. Refunds

  • No Refunds: All sales are final. Once an order is placed and confirmed with video proof, no refunds will be issued under any circumstances.

  • Change of Mind: Refunds are not provided for buyer’s remorse, preference changes, or external circumstances.

  • Payment Irreversibility: Payments via Wise, bank transfers, or cryptocurrency are non-refundable after confirmation.
     

2. Exchanges

  • Eligibility: Exchanges are possible only if the watch is unworn, unused, and all original protective tapes remain intact.

  • Timeframe: Any exchange request must be reported within 48 hours of receiving the package, accompanied by clear photos or video as proof.

  • Approval: Once approved, the customer is responsible for securely shipping the item back to us in its original packaging.

  • Condition Check: Returned items will be inspected. If any signs of wear, removal of protective film, or tampering are found, the exchange will be rejected.
     

3. Warranty Coverage

  • All watches come with a 24-month movement warranty.

  • Warranty covers movement issues only. Cosmetic damages, accidental damage, or misuse are not covered.

  • If a watch requires service under warranty, it will be sent back to the manufacturer. The decision for repair or replacement lies entirely with the manufacturer, not HqSuperclone.
     

4. Costs & Responsibility

  • Customers bear all return shipping costs, customs duties, or taxes related to exchanges or warranty claims.

  • HqSuperclone is not responsible for delays, damages, or losses caused during return shipping. Insurance is strongly recommended.
     

5. Transparency Commitment

We operate with a strict no-refund policy to protect both our customers and our process. Our video-verification step ensures you always know exactly what you are receiving before shipment, leaving no space for uncertainty.

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